Versand

 

Shipping Policy

Overview
We are committed to delivering your orders in a timely and efficient manner. Below you will find important details about our shipping process, including timelines, costs, and other relevant information.

Shipping Destinations

We currently ship to the following locations:

  • Domestic: Germany
  • International: European Union, Australia, Hong Kong Administrative Region, Israel, Japan, Canada, Malaysia, New Zealand, Norway, Switzerland, Singapore, South Korea, United Arab Emirates, United States & United Kingdom

If your location is not listed, please contact us at hello.verdantiashop@gmail.com to inquire about shipping availability.

Shipping Times

Processing time: 1-3 business days
Shipping time:

  • Domestic orders: 3-7 business days
  • International orders: 7-14 business days

Note: Shipping times may vary due to holidays, customs delays, or unforeseen circumstances.

Shipping Costs

  • Standard Shipping: [Insert cost or “calculated at checkout”]
  • Expedited Shipping: [Insert cost or “calculated at checkout”]
  • Free Shipping: Available for orders over 50,00€.

Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order via the carrier’s website or by contacting us at hello.verdantiashop@gmail.com.

Customs, Duties, and Taxes

For international orders, customers are responsible for any customs fees, import duties, or taxes that may apply. These charges are not included in our product or shipping prices and must be paid upon delivery.

Lost or Damaged Packages

  • If your package is lost or damaged during shipping, please contact us immediately at hello.verdantiashop@gmail.com.
  • We will work with the carrier to resolve the issue and may offer a replacement or refund where applicable.

Incorrect Shipping Information

Please ensure your shipping address is accurate at checkout. We are not responsible for undeliverable packages due to incorrect or incomplete addresses. If a package is returned to us, reshipping fees may apply.

For any additional questions about our shipping policy, feel free to reach out to us at hello.verdantiashop@gmail.com.